

Some technologies will provide “superhuman capabilities”

But a maturing emerging technology called emotion artificial intelligence (AI) might make it possible to detect insurance fraud based on audio analysis of the caller. The FBI estimates the total cost of non-healthcare-related insurance fraud to be around $40 billion per year. Operational data can provide the insights to make better and faster decisions that are based on past performance, and even on predictive data.Today, companies detect insurance fraud using a combination of claim analysis, computer programs and private investigators.
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The following four pillars describe our approach:įlow of information through the organization to ensure alignment around objectives, collaboration across team, and engagement of employees.Įstablishing specific standards on how to execute operations, supported by the required learning and certification for individuals, specifically including the critical areas of health and safety.Įmpowering individuals to look for ways to innovate and improve all aspects of the operation, while also fixing existing issues, and taking a consistent approach ot solve problems. Rever takes a holistic approach to empowering companies to tap into the creativity and intelligence of their frontline employees. The impact has been amplified by the uncertainties and required flexibility in leveraging frontline workers during this time.


Adoption is in the range of 5-20% depending on the industry segment, but the impact on performance is consistent. Gartner sees investment in the Connected Worker to be transformational in scope. This technology helps connect workers to the ‘digital fabric’ of the business, providing insight into the tasks they perform so that they can be optimized and continually improved on. Gartner’s Definition of the Connected Factory Worker : Connected factory workers use various digital tools to improve the safety, quality, and productivity of the jobs they perform. The Connected Factory Worker is a central theme within the report that highlights several key mature and emerging technologies that are focused on helping frontline worker productivity. Gartner predicts that up to 70% of new mobile and endpoint investments over the next five years will be for frontline workers ”. These technologies transform the workflows in which these workers participate. To optimize efficiency, organizations are investing in mobile technology, including wearable technologies for frontline workers. This report focuses on the leading-edge technologies that are transforming the workflows in which frontline workers participate, while also improving the safety, quality, and productivity of their activities.Īccording to the report, “The COVID-19 crisis has led organizations to ask frontline workers to work in new ways or to perform new tasks. Gartner recently published their annual Hype Cycle for Frontline Worker Technology where Rever was recognized as an important player and solution provider in the area of Connected Frontline Workers.
